General: Frequently Asked Questions

Delivery

Please note, our offices will be closed from 24th December. Orders received after this date will be processed when we re-open on the 30th December. Orders received after 29th December will be dispatched when we re-open on 2nd January 2025.

Is there a delivery charge?

Orders for paint or wallpaper attract a standard €5 delivery charge.

When will my order arrive?

Orders are processed and dispatched within 1-2 working days of receipt (excluding weekends), so they are usually delivered within 3-5 working days*

Deliveries are made by courier within their standard operating hours: 8.00am - 6.00pm Monday to Friday.

*Please note, delivery times may vary depending on your location. For delivery queries, please contact export.orders@thelittlegreene.com who will be able to assist you.

Can I track my order?

If you would like to track your order, our team are able to do this for you via UPS using your individual order number.

Get in touch via export.orders@thelittlegreene.com

Returns

Can I return a tin of paint?

We are not able to offer returns, as all of our paint is tinted to order.

If you believe your paint is faulty, please contact our customer service team on +(44) 0161 230 0889, export.orders@thelittlegreene.com  or by submitting your contact details and order information online.

Can I return any unused wallpaper?

Returns will be accepted within three months of purchase as long as unopened, in resaleable condition, design is still current and subject to proof of purchase.

Online Orders

Why should I create an account?

The checkout process on this website gives you the option to create an account or check out as a guest.

Creating an account is worth doing if you are likely to order more than once as the website will remember your details and you can view previous transactions (very useful if you decide you want more of the same paint but can’t remember which colour or finish you had last time!)

Can I use my credit/debit card to pay for my order?

We accept all credit and debit cards, excluding American Express.

Historical Orders

Can I trace a previous order to ensure I buy the same colour and finish?

If you can provide our team with your original order number, from a purchase within the last 4 years, we should be able to access this information for you.

Get in touch by emailing the customer service team at export.orders@thelittlegreene.com

Stockists

Where can I buy Little Greene paint near me?

We have a useful search tool where you can search by postcode, and a full list of addresses and contact numbers will appear.

Please call your nearest stockist in advance to check paint availability to avoid disappointment. You can also purchase directly online.

Product Variation

Why do the online representations look different to the colour card/actual product?

The appearance of a colour online may differ depending on screen settings, such as brightness and resolution.

We always recommend ordering a colour card and sample pot before choosing a colour, as you cannot get an entirely true representation of a colour from a screen.

Our colour cards feature flying chips of real paint so you can compare the colour directly with wallpaper and fabrics.

Is the label colour on the tin indicative of the colour inside?

The label on the front of the tin features the colour name on a cream background. Each finish has a different coloured label, this is not indicative of the colour in the tin.

Discounts

Do you offer any discounts or price match deals?

We don't offer any discounts on our products.

Any voucher codes listed by third party sites have not been authorised by Little Greene and will not be valid for use on our website.

Do you offer discounts for interior designers?

For trade customers, including Interior Designers, we do have trade account options available.

If you are interested in opening a trade account, please contact our Sales Team on export.orders@thelittlegreene.com  and they will be able to assist you.